Declaration.
Approval
Dedication 111
Acknowledgement iv
Table of contents V
List of tables VU
List of Abbreviation viii
Abstract
CHAPTER ONE 1
1.0 introduction 1
1.1 Background I
1.2 Problem statement 2
1.3Aim 2
1.3.1 General objective 2
1.3.2 Specific objective 2
1.4 Scope 3
1.5 significance 3
CHARPTER TWO 4
2.0 Introduction 4
2.1 Online ticket ordering/electronic ticket ordering 4
2.1.lATicket 5
2.1.2 E-ticketing 5
2.1.3 Types of tickets 6
2.2 Online ticket ordering channels 6
2.3 Advantages of online ticket ordering 7
2.4 Online marketing 8
V
2.5 li—business and li-commerce .9
2.6 The internet 11
2.7 Website 12
2.8 Relational databases 12
CHAPTER THREE 15
3.0 Introduction 15
3.1 Data collection techniques 15
3.2 System Design 16
3.2.1 Requirements specification 16
3.2.2 Functions ofthe new system 17
3.2.3 System analysis and design 18
CHAPTER FOUR 27
4.1 implementation 27
4.1.1 Graphical user interface 27
4.1.2 Designing ofthe database tables 28
4.1.3 Interface and database implementation 30
4.2 system testing 32
CHAPTER FIVE 34
5.1 introduction 34
5.2 discussions 34
5.3 Major findings and improvements 34
5.4 Future research 35
5.5 Constraints 35
5.6 Recommendations 35
5.7 Conclusion 36
BIBLIOGRAPHY 37
APPENDIX 39
ABSTRACT
The purpose of this project was to develop an online ticket ordering system that will ease and facilitate the clients of Scandinavia Express Services. The use of online system fastens the process of recording personal information of clients and booking of tickets. The system will market the company as well as provide information about the products and services offered by Scandinavia Express Services. I started by examining the mode of operation of Scandinavia Express Services. This involved recognizing the key roles played by the staff and the strategies used by clients to order for tickets. The data was obtained from both primary and secondary sources. I then reviewed the weakness of their mode of operation and thus developed a system based on the requirements of the users aiming at addressing the weakness and challenges faced with the previous operation. Finally, recommendations were made to raise awareness on the role played by online ticket ordering system and promote usability while learning from other players in the transport industry.
